I had a weird DTMF issue once and Cisco TAC wanted some logs collected from CUC but for some reason RTMT was showing blank records no matter of the selection.
So in order to collect the logs aftrer the test calls have been placed I used the folowing command to get the logs.
admin:file get activelog cuc/diag_CuCsMgr*
Make sure that you have a SFTP server running as you will be prompted the following after you run the command above:
Would you like to proceed [y/n]? y
SFTP server IP: X.X.X.X
SFTP server port [22]: 22
User ID: cisco
Password: *****
Download directory: /
Once done check your SFTP folder you should have all CUC logs there.
Continued 14/09/2022 ....
Another log collection and packet capture for issues with licencing
utils network capture eth0 file capture1 count 1000000 size ALL
then to get the logs with sftp as above:
file get activelog cuc/diag_CuSlmSvr*
and
file get activelog platform/cli/*
