One way to find out what's going on with your Unity box is to use standard tool such as RTMT.
- Download the tool from the Plugins section of your call manager.
- Once all set up login to RTMT with your normal admin account
- Navigate to Unity Connection> Port Monitor
- You should now be able to see all your ports as configured in CUC
- At this point to see the result press the Msg button on your phone and login to your mailbox
- You should be able to see now in information in real-time as users dial in and access the server
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